TERMS OF USE

1. GENERAL PROVISIONS

1. The following Terms of Use outlines the principles and conditions of the sale of products in the e-commerce store operating under the address: www.laralevai.com (further: “E-Commerce Store”) 
2. The sole owner of the E-Commerce Store is: Lara Lévai Sp. z o.o. headquartered in Wrocław (postal code: 50-347), ul. Sienkiewicza 116/4, registered in the National Court Registry by the Regional Court for Wrocław-Fabryczna in Wrocław, VI Commerce Department of the National Court Registry, ID number KRS: 0000756508, NIP:  8982246556, REGON: 381757133, email: office@laralevai.com (further: “Seller”)
3. In order to use the E-Commerce Store, including browsing the available products, one must have access to the following:
   a) computer with internet access;
   b) internet browser: e.g. Safari, Chrome, Internet Explorer, Firefox lub Opera;
   c) active email address.
4. Customers of the E-Commerce Store may be adult physical persons having at least limited capacity to enter into legal transactions and legal persons or organizational units with or without legal personage, posessing the ability to enter into legal agreements. 
5. Before submitting an order, Customers must read the present Terms of Use. 

1. DEFINITIONS

1. Customer – any person who uses the E-Commerce Store. 
2. Shopping Cart – an element of the E-Commerce store in which the customer specifies the details of the order such as: ordered goods, delivery address, delivery method, method of delivery, payment method and other data that is necessary for the implementation of the order.
3. E-Commerce Store – an IT platform managed by the Seller, operating at: www.laralevai.com, enabling customers to place orders for Goods.
4. Goods – products for which you can place an order in the E-Commerce Store. The specifications of individual Goods are shown on the website of the E-Commerce Store when orders are placed by the Customer. 

III. PURCHASING RULES

1. Information about the Goods available in the range of the E-Commerce Store does not constitute an offer according to the meaning of the Polish Civil Code. Information on Goods provided on the website of the E-Commerce Store shall constitute an invitation to submit offers by Customers.
2. When placing an order in the E-Commerce Store, the Customer makes an offer to the Seller to conclude a contract of sale (purchase) of selected Goods. Conclusion of the sales agreement requires placing an order by the Customer, and then confirmation of the Customer’s acceptance of the order for execution by the Seller, after verification by the Seller of the availability of the Goods in the warehouse.
3. Purchases can be made in the E-Commerce Store at any time, seven days a week, 24 hours a day. 
4. The Customer may place an order in the E-Commerce Store by selecting the Goods presented on the website of the E-Commerce Store and adding them to the Shopping Cart. In one order, the Customer may purchase up to 3 Goods in the category “wedding dresses” and up to 3 Goods in the category “accessories”, available in the range of the Online Shop.
5. After adding the Goods to the Cart and providing the necessary data to complete the order, the Customer confirms the order by clicking the button: “PROCEED TO CHECKOUT”.
6. Prices of Goods available in the E-Commerce Store at the moment of placing an order by the Customer are binding for the Customer and the Seller. Prices of Goods available in the E-Commerce Store are given in Polish zlotys and Euros. Each time the Customer places an order, the price of the Goods shall be accompanied by the currency in which it is possible to purchase the Goods. All Prices of Goods include VAT (i.e. gross prices).
7. The price of the Goods given on the website of the E-Commerce Store does not include the cost of delivery of the Goods to the Customer. The cost of shipping is added to the price of the Goods and is indicated in the basket before confirmation by the Customer of the order. Shipping costs depend on the way the Goods are delivered to the Customer, the place of delivery, the value and size of the order.
8. During checkout, the Customer may indicate the necessary information for producing a VAT invoice. 
9. A customer placing an order in the Internet Shop may use the following payment methods:
   a) payment through PayPal – before receiving ordered Goods
   b) bank transfer payment – before receiving ordered Goods, bank transfer to be sent to the indicated bank account on the appropriate page of the E-Commerce Store during the checkout process
   c) payment through Przelewy24 – before receiving ordered Goods 

1. ORDER FULFILLMENT 

1. Within 3 days from the date of placing the order, the Seller confirms acceptance of the order for processing to the Customer via the e-mail address provided by the Customer when placing the order.
2. In the event that the execution of the order placed by the Customer is not possible due to the lack of availability of the Goods in the warehouse, the Seller shall inform the Customer about this fact within 3 days from the date of placing the order, sending a message to the e-mail address indicated by the Customer. In the case of unavailability of parts of the Goods covered by the order, the Client shall decide whether the order is to be executed partially or cancelled completely.
3. The order may not be accepted for processing (refusal of order processing), in the case of incomplete or incorrect data provided by the Customer in the order form or in the case of an incorrectly filed order form, e.g. the Customer will choose a method of delivery or payment not in accordance with the chosen country of delivery. Before refusing to complete the order, the Seller shall attempt to contact the Customer in order to correct errors or to establish parameters to enable the order to be completed.
4. The customer can change or cancel the order via e-mail: orders@laralevai.com, until the dispatch of the ordered Goods by the Seller.
5. In case of a cancellation of an order, in the situation indicated in paragraph 2, paragraph 3 or paragraph 4 above, the Seller shall refund to the Customer the amount paid (or part thereof in the case of partial completion of the order) within 10 business days from the date of cancellation of the order.
6. Goods ordered in the E-Commerce Store are delivered to the delivery address – within the territory of the Republic of Poland – indicated by the Customer at the time of placing the order within 7 business days from the date of sending the Customer confirmation of acceptance of the order for processing. In the case of orders to the delivery address outside the Republic of Poland, Goods are delivered within 10 business days from the date of sending the Customer confirmation of acceptance of the order for processing.
7. Orders will be accepted for processing if prior payment is executed for the ordered Goods. If the Customer chooses to pay by bank transfer, the Seller accepts the order for execution after posting the payment for the ordered Goods on the bank account of the Seller. If the Customer chooses to pay by bank transfer, the Customer should make the payment within 48 hours of placing the order. If the Customer chooses the payment method via PayPal or Przelewy24, the Seller accepts the order for execution after receiving information from the relevant service of the correct payment.
8. Delivery of the parcel to the Customer at the address indicated at the time of placing the order can be carried out by a courier company. Delivery to the Customer will be made on a business day.
9. An attempt to deliver the parcel to the Customer via a courier company is made twice. After 2 unsuccessful attempts to deliver the parcel, the Goods will be returned to the Seller, in which case the Customer will be notified via e-mail to the e-mail address given at the time of placing the order.
10. The customer receives a proof of sale in the form of a receipt or VAT invoice, which is a confirmation of the conclusion of the contract of sale.

1. WITHDRAWAL FROM THE CONTRACT

1. The Customer who is a consumer may, without giving any reason, withdraw from the contract within 14 days from taking possession of the goods by the Customer or a third party indicated by the Customer other than the carrier, by submitting a declaration of withdrawal from the contract to the Seller in accordance with Article 27 of the Act of 30 May 2014 on Consumer Rights. In order to meet this deadline, it is sufficient to send the statement before its expiry. The Customer may submit a declaration using the template withdrawal form, which constitutes Annex No. 1 to this Terms of Use.
2. In the case of withdrawal from the contract in the mode indicated in paragraph 1 above, the Client should return the Goods to the E-Commerce Store at the following address: Lara Lévai Sp. z o.o., ul. Sienkiewicza 116/4, 50-347 Wrocław, not later than within 14 days from the date of withdrawal from the contract. To meet the deadline it is sufficient to send back the Goods before its expiry. The Customer shall bear direct costs of returning the Goods to the Online Shop.
3. The right to withdraw from the contract does not apply to the Client in the cases specified in Article 38 of the Act referred to in paragraph 1 above, in relation to contracts:
   a) for the provision of services if the business has fully performed the service with the express consent of a consumer who was informed before the performance began that he would lose his right of withdrawal after the business had performed the service;
   b) where the price or remuneration depends on fluctuations in the financial market over which the business has no control and which may occur before the end of the withdrawal period;
   c) which has as its object an unprocessed item, manufactured to the consumer’s specifications or intended to meet his or her individual needs;
   d) in which the object of supply is a thing that is liable to deteriorate rapidly or has a short shelf-life;
   e) in which the goods are supplied in sealed packaging which, after opening the packaging, cannot be returned for health or hygiene reasons if the packaging is opened after delivery;
   f) in which goods which, by their nature, after delivery, are inseparably connected with other goods, and are the subject of a supply of services;
   g) which provides for alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days, and the value of which depends on fluctuations in the market over which the trader has no control;
   h) where the consumer has expressly requested the trader to come to him for urgent repair or maintenance; where the trader provides services other than those requested by the consumer or goods other than replacement parts necessary for carrying out the repair or maintenance, the consumer has a right of withdrawal for additional services or goods;
   i) which provides for audio or visual recordings or computer programs supplied in sealed packaging, if the packaging is opened after delivery;
   j) for the supply of newspapers, periodicals or periodicals, with the exception of a subscription;
   k) concluded via public auction;
   l) for the provision of accommodation, other than for residential purposes, transport of goods, car rental, catering, leisure, entertainment, sporting or cultural events, if the contract stipulates a date or period for the provision of the service;
   m) regarding the supply of digital content which is not recorded on a tangible medium, where the performance has begun with the consumer’s express consent before the expiry of the withdrawal period and after the trader has informed the consumer of the loss of the right of withdrawal.
4. The Customer shall be liable for any reduction in the value of Goods resulting from their use in a manner going beyond that necessary to ascertain the nature, characteristics and functioning of the Goods.
5. In the event of withdrawal from the contract in the mode indicated in paragraph 1 above, the Seller shall immediately, no later than within 14 days of receipt of the Customer’s statement of withdrawal from the contract, return to the Customer all payments made by him or her, including the costs of delivery of the Goods. If the Client has chosen a method of delivery of the Goods other than the cheapest usual method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Client for any additional costs incurred by him or her. The Client shall return the Goods at their own expense.
6. The Seller shall refund the payment using the same payment method as the Customer, unless the Customer has expressly agreed to a different payment method that does not involve any additional costs to the Customer.
7. The Seller may withhold return of payments received from the Customer until the Goods are received back or until the Customer provides proof of  having sent Goods back, whichever occurs earlier. 

1. RETURNS POLICY

1. The Seller undertakes to deliver the Goods to the Customer without defects.
2. The Seller shall be liable to the Client if the Goods sold to the Client have a physical or legal defect, on the principles specified in the provisions of the Act of 23 April 1964 Polish Civil Code.
3. Complaints related to the inconsistency of the Goods with the contract may be submitted in writing to the Seller’s address: Lara Lévai Sp. z o.o., Sienkiewicza 116/4, 50-347 Wrocław or via e-mail: office@laralevai.com.
4. The Seller shall consider and respond to the complaint lodged by the Customer immediately, no later than within 14 days from the date of lodging the complaint.
5. A customer who is a consumer has the opportunity to use out-of-court methods of handling complaints and pursuing claims. In particular, the Customer may submit a request to initiate mediation proceedings to the Provincial Inspector of Trade Inspection or to the Permanent Arbitration Consumer Court operating under the Provincial Inspector of Trade Inspection to resolve the dispute. The list of Permanent Arbitration Consumer Courts is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. In order to use out-of-court methods of handling complaints and pursuing claims, the consent of both parties is required.
6. A customer who is a consumer can take advantage of assistance in resolving a dispute with the Seller and obtain free legal advice or information from a municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection, including the Polish Consumers Association, the Federation of Consumers.
7. The Customer who is a consumer and who purchases the Goods is also entitled to use an out-of-court method of dispute resolution and to pursue claims in the form of an interactive ODR platform (Online Dispute Resolution), in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.

VII. PERSONAL DATA

1. The Seller is the administrator of the personal data provided by the Customers of the E-Commerce Store in connection with the execution of orders.
2. Personal data provided by the Customer are used by the Seller in accordance with the Privacy Policy constituting Attachment No. 2 to the Regulations.
3. The Customer has the right to inspect the content of his personal data and correct them, as well as to demand their removal.
4. The Customer may also consent to the processing of his personal data to a greater extent than indicated above.

VIII. CONTACT INFORMATION

1. The Seller shall contact Customers via the e-mail address provided by the Customer, telephone number or using the written form.
2. The Customer may contact the Seller in the following ways:
   a) via e-mail at: orders@laralevai.com;
   b) via post: Lara Lévai Sp. z o.o., ul. Sienkiewicza 116/4, 50-347 Wrocław.

1. CONCLUDING PROVISIONS

1. Seller is entitled to copyright or an appropriate license to the photos and content contained on the website of the E-Commerce Store. Copying and distributing them without the consent of the Seller is expressly prohibited.
2. The names of the Goods placed on the website of the E-Commerce Store may be protected pursuant to the provisions of the Industrial Property Law Act of 30 June 2000.
3. To the extent not regulated in Terms of Use, the generally applicable provisions of Polish law shall apply, including the Act of 23 April 1964 on the Civil Code, the Act of 30 May 2014 on Consumer Rights, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC and the Act of 10 May 2018 on the protection of personal data.
4. Any disputes arising between a Customer who is not a consumer and the Seller shall be resolved by the court with jurisdiction over the headquarters of the Seller.
5. The Seller does not apply the Code of Best Practice within the meaning of the Act of 23 August 2007 on counteracting unfair market practices.